Collection Services

For your refrigerator! Print a 2019 Collection Schedule with Recycling, Garbage, and Yard Waste Cart pickup dates [pdf].

Look up your collection dates online with our Service Finder (new window)

Collection Rules, Regulations and Requirements

Brush Collection:

REQUIREMENTS & PLACEMENT - Brush must not exceed 6 inches in diameter and 6 feet in length. Brush should be big enough to be collected with a pitchfork. Brush must be placed neatly at the curb with all limbs facing the same direction in an accessible area.

BRUSH NOT COLLECTED BY THE CITY - Commercially cut brush; brush cut from vacant lots or from businesses or apartments; brush mixed with other materials such as garbage, junk or household trash; brush that does not meet the size requirements, i.e. stumps; brush placed in inaccessible areas, i.e. under wires, tree branches or blocked by vehicles.

COLLECTION SCHEDULE - January 1 through October 31, collection usually takes 21 days or less. Collection may take more than 21 days if there is heavy brush volume, such as after a storm.

November 1 - January 15, brush collection is very limited because of loose leaf collection. However, small branches, sticks and shrubbery clippings placed in yard carts with a valid collection sticker will be collected weekly on your regular yard cart collection day. No excess brush loads will be collected during leaf season. 

Bulky Household Trash/Non-Regulation Items:  

Bulky items such as carpet, appliances, furniture, mattresses, etc., will be picked up by the city crews only during your annual neighborhood area cleanup, scheduled sometime during March through August. At no other time will city crews collect bulky waste. Items that cannot be collected are electronic waste, yard waste, firewood, lumber, building materials, stumps, tanks/oil drums, tires, cement/rocks, cars and car parts, paint, glass, hazardous and infectious waste.  Residents should dispose of these items at the Hanes Mill Road Landfill or the 3RC Envirostation Hazardous Waste Center. Landfill hours of operation are Monday through Friday, 7 a.m. to 5 p.m. and Saturday, 8 a.m. to 4 p.m. (See directions to city landfills below.) Items are received from single family residents only. 

Find your bulky item pickup day online.

Dead Animal Removal:

The city provides dead animal collection Monday through Friday from 8:00 am to 2:00 p.m. and on Saturdays from 8:00 a.m. to 12:00 p.m. Animals are collected from the streets. No collections are made on private property. Residents should place animals in a bag and place by the curb. Call 727-2638 for collection. Collections are also made at Animal Hospitals and Fish Markets for a fee.

Definition of Terms:

Garbage: The byproducts of animal or vegetable foodstuffs, resulting from the handling or preparation of food or other matter which is subject to decomposition, decay, putrefaction or the generation of noxious or offensive gases and odors.

Litter: Litter is misplaced, not containerized, man-made or used solid waste. Litter is also a dirty, ugly, costly mess!

Household Trash: Any waste accumulation of paper, sweepings, dust, rags, bottles, discarded toys and small appliances, cans or similar materials attendant to housekeeping, excluding garbage.

Yard Trash: Includes leaves, grass trimmings, shrubbery trimming, excluding garbage. It does not include dirt, rocks, stumps, large automotive parts and the like.

Bulky Household Trash: Any waste accumulation of bulky items such as stoves, refrigerators, washers, dryers, water heaters, sofas, box springs, carpet and similar items.


Read about the curbside garbage collection. All city residents should call 727-8000 with questions.

(Read Curbside Garbage Collection instructions.) 

Garbage Collectors do not collect Corrugated Cardboard. (See "Recycle Today")

Inclement Weather:

During the winter months, there are times when weather conditions are such that garbage cannot be collected. Even when the roads are clear, many yards have ice and snow which makes it dangerous for the collectors. When service has been canceled or when residents are asked to bring their garbage to the street, announcements will be made on WSTV Digital Media channels, , WXII-Channel 12 and in the Winston-Salem Journal. You can call 727-2638 for information. After 5:00 p.m. a recording will provide the inclement weather information.

Loose Leaves and Grass:

Loose leaves should be raked to the curb (not into the street). In order to make collection easier, please follow these guidelines:

  • Keep leaves free of sticks and other debris.
  • Don't block leaves with vehicles.
  • Place leaves in an easily accessible area.

Leaves may also be placed in yard carts for collection weekly during leaf season. At all other times, leaves should be either composted or placed in yard carts for collection. Carts can be purchased from the city. 

Yard Waste:

Yard Waste such as leaves, grass clippings, shrubbery trimmings, garden residue, etc., can no longer be placed in bags or boxes for collection by city crews.

Residents not wanting to compost yard waste can have their yard debris collected in a special 96 gal. rollout cart is purchased from the city. Yard waste carts may be purchased at the City Warehouse, located at 1550 Martin Luther King, Jr. Drive for $65.

To order a yard-waste cart and pay the annual sticker fee, call the City Warehouse at 650-7640 or see the links below. Collection of yard waste from carts is provided weekly.

Read the Automated Collection Service guidelines

Pay or renew your yard-cart sticker online | Get new yard cart and sticker online

Suggestions, comments, questions? Call City Link at 727-8000. 

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