City News

Performance and Accountability - July 27, 2018 

Winston-Salem's efforts in the area of data-driven management and reporting have been recognized with a Certificate of Achievement in Performance Management by the International City/County Management Association.

Performance management includes identifying, collecting, analyzing and reporting on indicators that show how well an organization performs internally and delivers services to the public. The data also is used to identify priorities for improvement, and for benchmarking with peer jurisdictions, said Marc A. Ott, the executive director of the association.

"Performance management is a bedrock principle of professional local government management," Ott said. "By recognizing these leaders, ICMA hopes to encourage others to make a commitment to collect and analyze data, report it transparently, and use it to continuously engage their communities and improve their organizations."

The city's performance management and data strategies include a performance measurement database that houses city workload, efficiency and effectiveness data; participation in the North Carolina Local Government Benchmarking Project; participation in the Bloomberg Philanthropies What Works Cities initiative; creation of a more data-centric quarterly performance indicators report; and web portals that allow for bond project tracking and self-service analysis of development data.    

Certificates are awarded at three levels: Achievement, Distinction, and the highest level of recognition, Excellence. Recipients at all levels collect and verify data to ensure reliability, train staff in performance measurement, and report data to the public through budgets, newsletters and information provided to elected officials.

Winston-Salem was one of 15 jurisdictions receiving the Certificate of Achievement, and one of 57 recognized overall.

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