Winston-Salem Again Ranked As A Top 10 Digital City

Information Systems - Nov. 14, 2007
Dennis Newman, 727-2846

For the sixth year in a row Winston-Salem has been ranked as one of the top 10 most technology-advanced cities in America of its size by the Center for Digital Government.

Winston-Salem tied for fifth in the center's 2007 Digital Cities Survey of cities with a population of 125,000 to 249,999. The annual study examines how city governments are using digital technologies to better serve their citizens and streamline operations.

The Digital Cities rankings were announced today at a reception in New Orleans held in conjunction with the annual meeting of the National League of Cities.

Over the past year, the city has continued to use digital technology to improve its information infrastructure. Mobile applications for Neighborhood Services and Utilities were implemented that allow employees in the field to access and update inspection reports, service requests and work orders.

In addition, the city has been working on a new digital telephone system for the Citizen Contact Center, has updated the Customer Service Desk on the city Web site, expanded the MyCityofWS service that allows citizens to create a custom home page, and integrated mapping information from the geographic information system into the city Web site.

The rankings were compiled by the Center for Digital Government, a national research and advisory institute. The city tied for fifth place with St. Petersburg, Fla. Winston-Salem is the only North Carolina city in the rankings.