City Stars of Excellence
Customer Service Commendation Form |
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10 Keys to Service Excellence |
- One Team
- Positive Customer Impression
- Responsive & Helpful
- Dedicated to Customer Satisfaction
- Professionalism
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- Effective Communication
- Partnering & Developing Relationships
- Innovative Thinking
- Equality of Service
- Ownership & Accountability
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*Nominee's/Team's Full Name:
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*Dept./Division:
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*Date of Event: xx/xx/xxxx
(Must be no more than 30 days ago.): |
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*Please describe in detail your excellent customer service experience:
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*How did your experience represent the spirit of one or more of the 10 Keys to Service Excellence listed above?
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*What made this experience extraordinary for you? (WOW Factor - Above and beyond is exceeding what is expected of an employee's normal duties - doing far more than one is required to do in the daily job, but within city and departmental policies and procedures.)
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| The following information is required to validate the commendation: |
| *Submitter's Name: |
| *Today's Date (xx/xx/xxxx): |
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*Your Contact Information (Phone, Email, etc.):
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Thank you for taking the time to recognize excellent customer service!
To be eligible for quarterly awards, commendations must be submitted no later than March 31, June 30, September 30, or December 31, respectively. |