Revenue Division

The Revenue Division is responsible for the collection of all amounts due the city for governmental services including: water, sewer, yard waste collection fees, stormwater, mortgages, loans, assessments, invoices, inspection fees, business licenses, contractor bonds and parking tickets.

Pay your water and/or stormwater bill online 

Pay your water and/or stormwater bill by telephone. Customer Service and billing (336)727-8000.

Pay your parking ticket online. Parking Ticket Collections (336)727-8000.

Pay your yard-waste cart sticker renewals online. General Collections and Inspection Permits (336)747-6953.

Assessments online lookup. Assessment and Mortgage Collections (336)747-6956

Sanitation Liens online lookup. Invoice Collections (336)747-6957

Business License Collections and Contractor Bond Collections (336)747-6954.

Small Business Listing contact the Revenue Division at (336)747-6954

Returned Check Policy

If payment of your check is refused due to insufficient funds (including uncollected funds) or because you have no account at that bank, we will electronically debit your bank account for the amount of the check.

Additionally, if payment of your check is refused, your bank account will be charged a processing fee in the maximum amount allowed by state law each time your check is presented for payment.

Credit Card Acceptance

The City of Winston-Salem accepts debit and credit (“bank”) card payments for a wide variety of goods and services. The City absorbs the card company and banking fees without charging the customer a conveniencefee in order to encourage the use of internet and other electronic forms of payment.

Recently, large companies have implemented the use of bank cards to pay bills owed to the City. This has significantly increased the cost of bank card acceptance. In order to control these costs, the City is implementing limits on the amounts and number of transactions that can be paid using bank cards.

Effective September 4, 2012, the City will only accept bank card payments up to a total of $2,500 in any thirty day period for utility bills, storm water bills, inspections, permits, business licenses, property assessments, mortgages, parking tickets, yard cart sticker/bins and all other general billings for City services. A limit of ten transactions per bank card per thirty day period will apply and transactions less than $5 will not be processed.

Checks and cash are acceptable forms for payment.

All payments can be mailed to the following address:

City of Winston Salem
Revenue Collections
PO Box 2756
Winston-Salem, NC 27102-2756

Water/Stormwater Bill Payments can be mailed to this address:

City of Winston-Salem Revenue Collections
P O Box 580055
Charlotte NC, 28258-0055

Bryce A. Stuart Municipal Building
100 E. First Street, Suite 121
Hours: 8:00 a.m. to 5:00 p.m., Monday through Friday
Drive-through access and night depository are located at this location for customer convenience.

Black-Phillips-Smith Government Center
2301 North Patterson Avenue
Hours: 9:00 a.m. to 5:00 p.m., Monday through Friday 
Customer drive-through access is also available at this location for customer convenience.