High Water Bill? [pdf]
Your water and sewer bill may fluctuate as the seasons change. Water consumption usually increases in the spring and summer months, and your bill will reflect this increased usage.
There are other situations that may cause an unusually high bill, such as a concealed leak underground or in a wall, or a toilet leak. If you experience an unusually high bill and suspect it was caused by a leak or unauthorized use, contact CityLink Online or call 311 or 336-727-8000 to request an investigation. Our field investigators can help you determine the cause of an unusually high bill.
You must continue to pay your average monthly bill amount until our investigation is concluded.* After the source of the unusually high bill is determined and repairs are made, you may be eligible for an adjustment on the three highest bills associated with the leak. Certain restrictions apply on leak adjustments and due dates can only be extended by one business day. Please note that irrigation system leaks are not eligible for bill adjustments.
*In the absence of a plumber's receipt, verification of all repairs by our field investigators is necessary before any monetary adjustments can be considered.