Water Distribution
Our water distribution system serves the majority of Forsyth County with the exception of the northeastern portion. More than 2,300 miles of water mains are maintained by the Utilities Field Operations division, along with valves, hydrants, and connections.

Wastewater Collection
Our wastewater collection system includes nearly 1,800 miles of sewer mains. Utilities Field Operations maintain the collection system including mains, manholes, sewer connections, and force mains.

Overflow Reduction Efforts
Since the passage of the North Carolina Clean Water Act in 1999, the total volume of annual Sanitary Sewer Overflows (SSOs) has been tracked against the baseline year of FY99. Reductions in SSOs are directly related to proactive measures by our Capital Project Engineers and Utilities Field Operations staff. 

The accumulation of fats, oils, and grease in sewer lines can cause blockages in the collection system. Overflows caused by grease have decreased as a direct result of the 2003 Grease Interceptor Ordinance and our “Can the Grease” public education campaign. The reduction also reflects the proactive approach to cleaning sewer main lines and the publicly maintained portion of sewer connections. Sewer-line maintenance also prevents overflows due to the intrusion of tree roots, falsely advertised non-flushable wipes and debris, which are the other major contributors to line blockages.

Can the Grease (English) Brochure [pdf]
Can the Grease (Spanish) Brochure [pdf]

Meter Services
Skilled and trained staff read and maintain approximately 128,000 residential, commercial, industrial, and governmental water meters ranging from 5/8-inch through 10-inch in meter size. Metered water services include public and private domestic and irrigation systems. Water meters are serviced or replaced based on scheduled programs or if identified as damaged. Other services include meter permitting of new water service, start and final reads, service termination and restoration, meter box adjustment or replacement, on-site investigation for water leaks in the meter box or high consumption, and meter testing, both scheduled and by request.

Technical Services
These professionals help maintain water quality by flushing specified areas of the system, overseeing the Cross-Connection Control program, which includes testing and rebuilding backflow assemblies, as well as performing inspections of large meters (3"+) and fire service connections (private hydrant and sprinkler systems) through our permitting process.

Cross-Connection Control and Backflow Prevention
Cross-Connection Control is the prevention of actual or potential connections between the public water supply and a source of contamination or pollution. Backflow prevention devices prevent the unwanted reversal of flow from an end user's water system back into the public water supply.

The Technical Services section provides expert consultation for installation of backflow prevention devices of industrial, commercial, and residential applications for domestic, fire protection, and irrigation systems. Water connections are assessed for the degree of hazard they present and backflow preventer requirements are determined by city staff.

Property owners are responsible for the installation, operation, testing, and maintenance of required backflow prevention devices.

The Cross-Connection Control Program serves as a technical reference for policy requirements and industry standards. For more information, please call the Cross Connection Control section at 336-771-5130.

Cross-Connection Control Program [pdf]

Registered Backflow Preventer Testing Companies eff. Oct. 2019 [pdf]

Test & Maintenance Report eff. July 2019 [pdf]

Testing Company Application eff. July 2019 [pdf]

BFP Installation Detail (3/4" through 2") [pdf]

Test Report Submittal
Test reports are only accepted from testing companies registered with WSFCU. All test reports must be submitted by PC fax or email only. Test reports with failed test results will not be accepted on behalf of any owner. All failed assemblies must be repaired or replaced at the owner’s expense. An initial test report with passing results is required for all new or replaced assemblies. To register as a testing company, submit a completed Testing Company Application with tester certifications and test kit calibrations by fax or email to:

Bill Shookman, ORC
Fax: 336-747-9342

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