Sources of Help

City Link Office of Community Assistance
  • Assistance liaison for each ward of the city.
Small Business Liaison
  • Helps small business owners get started or assists with concerns or problems.

City Department and Employee Telephone Directory [pdf]

Departments & Services Descriptions

Budget and Evaluation
Directs resources to meet the needs of city departments and city residents.

Business Inclusion and Advancement
This department oversees business development and Minority and Women's Business Enterprise (M/WBE).

City Attorney
Responsible for legal counsel to the mayor and city council, city boards and agencies, the city manager, and other administrators. 

City Council
Elected by citizens in each of eight wards in the city. Adopts and provides for all ordinances, rules, and regulations as necessary for the general welfare of the city.

City Link
City Link centralizes access to city information and services through one, easy-to-remember phone number. Dial 727-8000 to speak with a professional customer service representative who will answer your questions, provide information, or dispatch a service request for work to be completed. 

City Manager
The City Manager is hired by the city council to put policies determined by city council into action and to oversee the day-to-day operations of the city. 

City Secretary
Prepares and maintains complete and accurate records of the proceedings of the city council members, to provide clerical support to the council members, and to furnish information and assistance to citizens. 

Community Development
The focus of this department is revitalizing and stabilizing disadvantaged and deteriorating neighborhoods, as well as developing housing and neighborhood revitalization plans and programs that accurately reflect and address local needs and conditions.

Emergency Management
Winston-Salem/Forsyth County Emergency Management Aids the community before, during and after unusual events and major disasters through credible educational services, open communications and cooperative efforts. 

Designs and constructs water and sewer projects, streets and sidewalks, buildings, and other capital improvements. Reviews and inspects privately constructed street and utility projects to ensure compliance with city standards and provide information and guidance to private developers. 

Financial Management Services (Finance)
Provides assistance to city administrators in maintaining the city's overall financial stability through sound financial planning and management. Divisions include purchasing and revenue, and this section also includes bids and business license information.

Services include fire suppression, fire prevention, and public education. 

Human Relations
Investigates and mediates complaints of discrimination, including fair housing, and develops programs to promote positive community relations. 

Human Resources (HR)
Hires employees, administers benefits, and provides training opportunities for city employees. 

Information Systems (I.S.)
Provides technology infrastructure, planning, guidance, and resource management to assist the city in achieving its business objectives. 

Inspections - a division of Planning and Development Services
The Winston-Salem/Forsyth County Inspections Division is responsible for permitting and inspecting all new building, electrical, plumbing and heating construction within the city of Winston-Salem and Forsyth County excluding the town of Kernersville.

Marketing & Communications
Maintains the city’s web site, produces CityPage, a full-page advertisement published periodically in the Winston-Salem Journal and The Chronicle; produces CityLine, a newsletter about city services inserted quarterly in water bills; and issues press releases to keep local reporters informed about events affecting city residents, and produces the television channel WSTV Digital Media.

The mayor presides at all meetings of the council, votes in case of a tie, provides leadership on policy issues, recommends appointments to city boards and commissions, carries out special responsibilities during emergencies and represents the city at official functions.

Performance and Accountability
The Office of Performance and Accountability is charged to better use data and evidence to manage operations. This office includes the Internal Audit division and the Analytics Unit.

Planninga division of Planning and Development Services
The Planning Division is a joint City-County agency serving Winston-Salem and unincorporated Forsyth County as well as the smaller municipalities of Bethania, Tobaccoville, Rural Hall. Here, find zoning cases, area plans, UDO, GIS and other maps.

Planning and Development Services
Comprised of Inspections and Planning, both joint city-county agencies.

The Police Department ensures that all ordinances and laws of the city are enforced.

Property Facilities Management
Provides preventative measures and maintenance for city-owned buildings and facilities, including carpentry, electrical, plumbing, roofing, heating, ventilating, air conditioning, and custodial services. Also oversees the Office of Sustainability, vegetation management and cemeteries.

Public Assembly Facilities
Gathering places for citizens, fairgrounds, convention center, etc.

Recreation and Parks
Recreation and Parks provides activities through recreation centers, parks, greenways, pools, golf courses and other facilities. Summer camp programs are available for the children.

Provides collection of trash, yard carts, brush, bulky items, commercial (dumpster) collection, and dead animals. Also

Collects recycling for a contractor to process. Organizes programs to enhance the city appearance through Keep WInston-Salem Beautiful. Researches and recommends ways to conserve greenhouse gas emissions and energy use.

Traffic Field Operations
Includes former Streets Division and Stormwater/Erosion Control, which restores, protects, and preserves the surface waters within the City of Winston-Salem and maintains, repairs, maps, and evaluates drainage systems within the street right-of-way. 

Provides safe and efficient transportation for people and goods in Winston-Salem and Forsyth County. Maintains and improves roadways, bike routes and parking areas, as well as develops transportation plans. 

Winston-Salem/Forsyth County Utilities provides high-quality water, sewer and solid waste services through responsible use of resources, reliable delivery and stewardship of the environment.

WSTA (links to external site)
The Winston-Salem Transit Authority provides city bus services, as well as countywide transportation services for the physically handicapped.

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